⚠️ Critical: REACT is a supplemental tool only. It does not replace 911. Always call 911 immediately and independently in any life-threatening emergency.
1. About REACT
REACT is a technology platform that connects individuals experiencing a medical emergency with nearby volunteer medical professionals who respond as Good Samaritans. The platform simultaneously notifies EMS and prompts direct 911 contact.
REACT does not employ, contract, direct, supervise, or control any responding individual. No agency, employment, or professional-patient relationship is created between REACT LLC ("the Company") and any user, patient, or responder.
2. Volunteer responders — no liability for outcome
Every responder acts voluntarily, out of personal goodwill and community service — not as an agent or representative of REACT LLC or any affiliated entity.
All responding parties expressly acknowledge and agree that:
- They respond of their own free will, without compensation, and without any expectation of reward or remuneration from any party.
- They assume no legal responsibility for the outcome of any medical situation they respond to — including deterioration of condition, permanent injury, or death — provided they act in good faith and within their credentialed scope of practice.
- Their response does not create a binding duty of care beyond what is established by applicable state Good Samaritan law.
- REACT LLC bears no liability for the acts, omissions, or outcomes arising from a responder's actions at the scene of any emergency.
- No guarantee of successful intervention or survival is made by REACT LLC, the platform, or any responder on behalf of the platform.
Plain language: If a responder does everything within their ability and the outcome is not survival, no legal blame attaches to the responder or to REACT. Responders are not taking responsibility for any outcome — they are offering their skills freely out of the goodness of their hearts.
3. Good Samaritan law protections
Responding medical professionals acting through REACT are protected under Good Samaritan statutes in all 50 U.S. states. These laws provide immunity from civil liability for individuals who provide emergency medical assistance in good faith, without compensation, outside a professional medical setting.
Protection applies when the responder:
- Acts in good faith without gross negligence or willful misconduct
- Provides assistance voluntarily and without expectation of compensation
- Operates within the scope of their training and credential level
- Remains on scene and provides reasonable care until EMS reacts and assumes command
Good Samaritan protections vary by state and do not apply in cases of gross negligence or willful misconduct. REACT does not provide legal advice — consult your state's statute or an attorney.
4. Scope of authorized services
Responders are permitted to provide the following free of charge until licensed EMS personnel react and formally assume patient care:
- Basic life support (BLS): CPR, rescue breathing, airway positioning, recovery position.
- Assessment & monitoring: Vital signs, responsiveness, symptom relay to incoming EMS.
- AED operation: Use of any publicly available automated external defibrillator. AED use is legally protected in all 50 states regardless of licensure.
- Hemorrhage control: Direct pressure, tourniquet application, wound packing.
- Naloxone (Narcan): Administration is covered by standing orders in most states and is available OTC in many jurisdictions. Responders should verify local standing order coverage before carrying.
- Epinephrine auto-injector (EpiPen): Responders may assist a patient in administering their own prescribed EpiPen. Carrying a personal EpiPen for administration to others is governed by individual state law and the responder's credential authority — responders are solely responsible for ensuring compliance. REACT does not authorize, supply, or endorse the carrying of any epinephrine for third-party administration.
- Advanced interventions (credentialed ALS providers only): Paramedics, RNs, NPs, PAs, MDs, and DOs may perform interventions within their individual scope of practice and current licensure including advanced airway management, IV access, and medication administration where authorized. Responders are solely responsible for knowing and operating within their credential boundaries.
On medications: REACT does not authorize, supply, or endorse any specific medication. Off-duty medication administration is governed by individual state law and credentialing authority. Responders with ALS credentials who carry medications do so under their own professional authority.
5. Handoff protocol — transfer to EMS
When on-duty, state-licensed EMS personnel react, the REACT volunteer must:
- Identify themselves as an REACT volunteer and provide name and credential level.
- Immediately transfer command of the scene and patient care to the arriving EMS team.
- Provide a verbal handoff covering: patient presentation, interventions performed, timeline, patient response, and any known medical history.
- Complete the REACT digital incident report within 24 hours via the platform.
- Remain available until dismissed by EMS.
Once EMS assumes patient care, the REACT responder's clinical authority ends. The role transitions to support and information source for the incoming professional team.
6. Incident report requirement
All responders who accept and respond to an alert must file a standardized digital incident report within 24 hours covering: arrival and handoff times, patient condition, interventions performed, medications or equipment used, and the identity of the receiving EMS crew. Reports are maintained confidentially.
7. No compensation — purely voluntary
All assistance provided through REACT is rendered without charge to the patient and without compensation to the responder. Responders receive no payment, fee, reimbursement, or benefit from REACT LLC, the patient, or any third party.
This platform exists because of people who believe their training is most valuable when it is needed most. Responders act out of genuine compassion, and these terms exist to protect their right to help without fear.
8. Platform limitations & disclaimer
REACT makes no warranties regarding the availability of responders, geographic coverage, response time, clinical qualification of any specific responder beyond verification at account creation, outcome of any response, or reliability of communications or location data.
REACT LLC expressly disclaims all liability for any harm, injury, death, or loss arising from use or inability to use this platform, acts or omissions of any responder, or delays or failures in emergency response.
This platform does not guarantee a responder will be available or react in time. 911 remains the primary emergency service. Always call 911.
9. Credential verification
All responders must hold a currently valid, active license or certification in a medical discipline (MD, DO, RN, NP, PA, Paramedic, AEMT, EMT, or equivalent licensed first responder credential). Credentials are verified by an REACT administrator prior to activation. Providing false credential information is grounds for permanent removal and may constitute fraud under applicable law.
10. Governing law
These terms are governed by the laws of the State of North Carolina. Disputes shall be resolved through binding arbitration under AAA rules. Nothing in these terms limits protections available under applicable state or federal Good Samaritan statutes, which are expressly preserved.
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